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TSHA, Inc.

TSHA's
Sign Language Interpreter
Referral Program

The Oldest and Largest Sign Language Interpreter Referral Service in Oklahoma

Statewide toll free: 
(888) 311-3523 v/tty
Tulsa:  (918) 832-8742 v/tty
OKC: (405) 228-4064 v/tty
Fax: (918) 834-4329

Emergency requests for sign language interpreters are considered to be police, fire, hospital emergency room, or Department of Mental Health concerns that are urgent in nature AND are called into our office after regular hours. These are handled 24 hours a day, 7 days a week. Please call (888) 311-3523 (voice only) and leave a message with our answering service.

Due to confidentiality considerations, the following TSHA personnel are designated to receive requests for interpreter services: Linda Hawkins - Brenda Carpenter

 

For invoice questions, please contact Yamy Canales.

 

PRINT POLICIES AND PROCEDURES

RATES follow current industry standards

**Day Rate**

This rate includes the following conditions:

• Request is made with our office during regular hours, 8:00 AM to 5:00 PM weekdays.

• There is an initial $67.50 booking fee for every assignment which includes the first 1.5 hours.

• Hourly rates are in effect after 1.5 hours time.

• Mileage ($.555 per mile round trip) and parking cost will be added.

• Portal-to-Portal charges may also apply.

• Regular referral rate assignments scheduled with less than 24 hrs notice will be billed an additional $25 fee.

• A $25 per interpreter administrative fee will be charged to courts not paying $65/hr.

**Evening Rate**

This rate includes the following conditions:

• Request is made with our office outside of regular hours.

• This is 5:00 pm to 8:00 am weekdays, weekends, and/or holidays.

• There is an initial $97.50 booking fee which includes the first 1.5 hours.

• Hourly rates are in effect after 1-1/2 hours time.

• Mileage ($.555 per mile round trip) and parking cost will be added.

• Portal-to-Portal charges may also apply.

• Regular referral rate assignments scheduled with less than 24 hrs notice will be billed an additional $25 fee.

• A $25 per interpreter administrative fee will be charged to courts not paying $65/hr.

*  Emergencies are considered to be police, fire, hospital emergency room, or Department of Mental Health concerns that are urgent in nature AND are called into our office after regular hours. These are handled 24 hours a day, 7 days a week. Please call (888) 311-3523 (voice only) and leave a message with our answering service.

Policies and Procedures
(TSHA follows current industry standards)

• Nationally certified sign language interpreters will be contacted first. If none are available, we will move to Advanced State, then Intermediate, then Beginner.

• A minimum of 1.5 hours will be charged for each interpreting assignment unless a longer block of interpreting time is specifically reserved. (e.g. If an interpreter is requested for an assignment 8:00 am to 5:00 pm, the interpreter will bill for nine hours.)

• Interpreters' actual mileage will be calculated and reimbursed at the rate recommended by the Oklahoma State Travel Reimbursement Act, the current rate being $0.555/mile, along with any other actual expenses (parking, tolls, etc.)

• Any assignment 50 or more miles from the interpreter's home will be subject to a Portal-to-Portal charge. The interpreter will be paid their rate per hour for their travel time in addition to their actual mileage pay.

• Any assignment canceled with less than one full business day notice will be charged for the entire block of time (1.5-hour minimum charge). After TSHA has received a request for sign language interpreter services, TSHA's cancellation policy is then in effect.

• Due to the physical, mental, and/or logistical demands of the work, some assignments may require 2 interpreters working together as a team. Billing will be for both interpreters for the entire block of time. The interpreter coordinator will use their best professional judgment and experience in making the final decision.

• Interpreters are given 30 days to submit their invoices to TSHA.
• TSHA processes and mails out invoices once each month, on the last day of the month.
• Invoice payment is expected within 30 days of invoice date.

Not sure why you must provide an interpreter?
Check out our information page.

Still have questions?
Check out our Frequently Asked Questions page.