How to Receive Interpreter Services

Becoming a TSHA Interpreting Services customer is quick and easy. Here’s what you do:

Step 1.  Make Contact

Call or e-mail TSHA scheduling staff to schedule an interpreter:

Step 2.  Sign the “Terms of Services Agreement”

If this is your first time to work with TSHA, staff will e-mail you a “Terms of Services Agreement.” This document is NOT a contract. It does not obligate your office to use TSHA’s services. It explains TSHA’s rates and policies and by signing it, you provide TSHA with proof that you have read/understood and agree to pay the listed rate for interpreting services.

Step 3. E-mail or fax the signed “Terms of Services Agreement” back to TSHA staff.

  • Scan the agreement back into your computer and e-mail the signed copy to interpreter@tsha.cc.
  • If you don’t want to scan, you may also fax your agreement to Attention: Linda Hawkins at 918.834.4329.
Step 4. Schedule services whenever you want.

TSHA offers interpreting services 24/7. Once you are an established customer, you can call/email/fax to schedule an interpreter. You may also fill out the Request an Interpreter form online.
 

Frequently Asked Questions

Q: Does signing the “Terms of Services Agreement” obligate me to schedule a TSHA interpreter for an appointment?

A: No. Signing the terms of services agreement does not obligate you to call TSHA for a current or future appointment. Signing the agreement allows TSHA to create a customer file for you. When you decide to schedule at an interpreter, you are already in TSHA’s system and can simply request one.

Q: Do I need to return the signed “Terms of Services Agreement” to TSHA before the service date?

A: Yes. TSHA needs to have your signed “Terms of Services Agreement” on file prior to the date for which you are requesting services. Staff cannot schedule an interpreter for your appointment without the signed agreement.

Q: Does TSHA require customers to sign a new “Terms of Services Agreement” every year?

A: No. You only need to sign the “Terms of Services Agreement” when you first become a customer. We do not require customers to sign new paperwork every year. However, since personnel and locations change, you will occasionally be asked to update your agreement.